Company
Contact us
A phone number that rings in Lagos, an address that is read, and the pages that answer the most common questions faster than we can.
Call us
The quickest route for anything on an order that is already moving.
0803 123 45678am–8pm, Monday to Saturday
Email us
Best for anything with a document, a screenshot or an order number attached.
support@buildlink.ngAnswered within support hours
Head office
Our office, not a shop or a warehouse — stock sits with the sellers, in their own states. Please call before visiting.
12 Adeola Odeku Street, Victoria Island, LagosBuildLink, Lagos, Nigeria
Write to the right desk
Every link below opens an email to support@buildlink.ng with the subject already filled in, so your message lands in the right queue instead of the bottom of one. Include your order number if you have one — it is the difference between one reply and four.
- An orderLate, wrong, damaged, or never arrived. Quote your order number and we can see the same screen you can.
- Selling on the marketplaceQuestions about applying, the documents required, or an application that has been sitting unreviewed.
- Payouts and commissionFor approved vendors: settlement, a payout that has not landed, or a commission line.
- Report a listing or a sellerCounterfeit goods, a misleading listing, or a seller asking to be paid outside the platform. Send the link.
- Your dataAccess, correction, or deletion of the personal data we hold about you, under the NDPA.
- Anything elsePartnerships, press, bulk and contract supply, or a question that fits nowhere above.
Faster than emailing us
Four of the five things people write in about are already on a page they can open right now, with the live answer on it rather than the answer as of whenever we reply.
Where is my order?
Every order, its status, the seller handling it and the delivery window, updated as the seller moves it.
Open my ordersChange a delivery address
Addresses are saved to your account and picked at checkout. Change one before the seller dispatches.
Manage addressesEmail, password, or a device you do not recognise
Change your password and sign out of other sessions from your account.
Account securityApply to sell
The application is self-service: business details, documents, and a settlement account, in four steps.
Start an application
We will never ask you to pay a seller directly
Every payment goes through the checkout on this site, where it is held until your order is confirmed delivered. Nobody from BuildLink will call you for your card details, a one-time code, or a transfer to a personal account — and a seller who asks you to pay off-platform has left the protection you paid for. Report it to us and we will act on the account.
Still not sure where to start?
Browse what is on the marketplace, or read how the payment hold and refunds actually work before you order.